FAQs

Can you give a price over the phone?

We rarely quote over the phone and prefer to see your carpet or upholstery first. This ensures you get the best possible result. We price based on the size of the area, the furniture needed to be moved and any additional treatments needed. When we visit, we will check the type of fibre, the pH of the carpet, it’s present stain resistance and we look for areas needing different preconditioning cleaning agents and any tread patterns. Some cleaners have set prices because they work to be as fast as possible, giving a fast rinse of the carpet and on to the next customer. This type of cleaning is easy for the cleaner and cheap for the customer but it is not very effective and is most likely to leave carpets wet for many days and rapid re-soiling is common.

Do I need to move the furniture?

Some of our customers have the main areas of a room cleaned without having any furniture moved, but it is more common for us to move furniture as we are cleaning to clean the whole carpet. All we ask is that you move smaller items, small tables, magazine racks etc. If you aren’t able to move the small items, don’t worry we’ll do it. We move sofas and general furniture to one side of the room as we are cleaning, and put them back on protective tabs once we are done. You can leave the tabs or pull them out once the carpet is dry. We do not move televisions however mostly due to insurance reasons but also the many wires and connected appliances. Generally, we work around TV stands.

How long does the cleaning take?

The correct method for carpet cleaning can be broken down into different steps – vacuum, treat marks and stains, apply preconditioning agent to loosen soil, agitate the agent throughout the carpet pile, rinse away and extract all cleaning agent and soil, fast dry with air movers, re-align the pile. Depending on the size of the room a lounge carpet would take 1-2 hours. When we visit to prepare your quote we will give you an approximate length of time for the cleaning. Remember we aren’t trying to be the fastest, but we will provide the best cleaning you’ve ever seen.

Can you remove stains?

There are many factors that affect the success of stain treatment. For example, synthetic pile or natural, length of time the stain has been on the carpet, what treatments have been used on the stain before you called us. Stains shouldn’t be viewed as dirt that can be washed away, for example, you put an item of clothing in the washing machine, it has a mark from some spilt food on it, the clothing will come out clean but that stubborn stain is still there. We have many treatments for stains from tea and coffee spills, wine spills, through to make-up and printer ink. We only use the treatments that have proved the most effective, and frequently try new products as we want you to be very happy with the result. However, unfortunately, we at Afresh, and no carpet cleaning company can guarantee to remove all stains.

How long before we can use the carpet again?

We aim for your carpets to be dry in a couple of hours. We use air movers to speed up drying and advise you to allow air to move throughout the room. Never close off a room after cleaning as the trapped air will absorb a certain amount of moisture and no more, and the carpet will not dry. It is best not to replace items like rugs until the next day to be sure no moisture is trapped. However if you have clean footwear you can use a newly cleaned room if really necessary, but please take care not to slip over when walking from wet carpets to hard floors.

Isn't it true that once a carpet is cleaned it gets dirty again more quickly than when it was new?

This may be the experience of some if they made a poor decision in choosing a carpet cleaning company. If the company they selected used cheap cleaning products that leave a sticky residue and low powered machines that are not able to flush away the cleaning product effectively, this would result in a sticky residue in the carpet that will attract dirt. Another issue arises with carpets that are badly cleaned and left very damp. As the carpet dries the dirt wicks to the surface of the carpet making it look like it was never cleaned in the first place.

Another area for consideration is carpet protector, commonly called Scotchguard. Most carpets leave the factory with an application of protector that will help to protect the carpet from DRY soils, general dirt and spills and stains. Carpet protectors are not permanent; they wear away in typically 18 months to two years. If after at that time you have your carpets cleaned but not protected they will no longer have anti soiling benefits of the original protector.

Can Afresh apply carpet and upholstery protectors?

Yes. Once your carpet or upholstery is clean we can apply a quality protector to help your item look great for longer. We can restore the original protector to either the whole carpet or to just the main walkways and high use areas.

What is the Afresh 100% Guarantee?

What if you are not happy after we had cleaned your carpet? We will rush back and re-clean the carpet or upholstery and if you are still not happy we will refund you for the cost of cleaning that carpet or upholstery. This is a great assurance to customers who have had a carpet cleaned before and were unhappy with the results as we can then prove to them how good true carpet cleaning really is. We are also proud members of Trading Standards Buy With Confidence Scheme.

Are you insured and qualified?

We are insured with Hiscox Insurance, for public liability but also and importantly for the item worked upon. That means your furnishings are covered while we work upon them. We are qualified and certificated by The IICRC (The International Institute for Cleaning and Restoration Certification) and are qualified and members of The Woolsafe Organisation. Woolsafe training and the Woolsafe approved products ensure you carpets are cleaned effectively without damage.

Can you give a price over the phone?

We rarely quote over the phone and prefer to see your carpet or upholstery first. This ensures you get the best possible result. We price based on the size of the area, the furniture needed to be moved and any additional treatments needed. When we visit, we will check the type of fibre, the pH of the carpet, it’s present stain resistance and we look for areas needing different preconditioning cleaning agents and any tread patterns. Some cleaners have set prices because they work to be as fast as possible, giving a fast rinse of the carpet and on to the next customer. This type of cleaning is easy for the cleaner and cheap for the customer but it is not very effective and is most likely to leave carpets wet for many days and rapid re-soiling is common.

Do I need to move the furniture?

Some of our customers have the main areas of a room cleaned without having any furniture moved, but it is more common for us to move furniture as we are cleaning to clean the whole carpet. All we ask is that you move smaller items, small tables, magazine racks etc. If you aren’t able to move the small items, don’t worry we’ll do it. We move sofas and general furniture to one side of the room as we are cleaning, and put them back on protective tabs once we are done. You can leave the tabs or pull them out once the carpet is dry. We do not move televisions however mostly due to insurance reasons but also the many wires and connected appliances. Generally, we work around TV stands.

How long does the cleaning take?

The correct method for carpet cleaning can be broken down into different steps – vacuum, treat marks and stains, apply preconditioning agent to loosen soil, agitate the agent throughout the carpet pile, rinse away and extract all cleaning agent and soil, fast dry with air movers, re-align the pile. Depending on the size of the room a lounge carpet would take 1-2 hours. When we visit to prepare your quote we will give you an approximate length of time for the cleaning. Remember we aren’t trying to be the fastest, but we will provide the best cleaning you’ve ever seen.

Can you remove stains?

There are many factors that affect the success of stain treatment. For example, synthetic pile or natural, length of time the stain has been on the carpet, what treatments have been used on the stain before you called us. Stains shouldn’t be viewed as dirt that can be washed away, for example, you put an item of clothing in the washing machine, it has a mark from some spilt food on it, the clothing will come out clean but that stubborn stain is still there. We have many treatments for stains from tea and coffee spills, wine spills, through to make-up and printer ink. We only use the treatments that have proved the most effective, and frequently try new products as we want you to be very happy with the result. However, unfortunately, we at Afresh, and no carpet cleaning company can guarantee to remove all stains.

How long before we can use the carpet again?

We aim for your carpets to be dry in a couple of hours. We use air movers to speed up drying and advise you to allow air to move throughout the room. Never close off a room after cleaning as the trapped air will absorb a certain amount of moisture and no more, and the carpet will not dry. It is best not to replace items like rugs until the next day to be sure no moisture is trapped. However if you have clean footwear you can use a newly cleaned room if really necessary, but please take care not to slip over when walking from wet carpets to hard floors.

Isn't it true that once a carpet is cleaned it gets dirty again more quickly than when it was new?

This may be the experience of some if they made a poor decision in choosing a carpet cleaning company. If the company they selected used cheap cleaning products that leave a sticky residue and low powered machines that are not able to flush away the cleaning product effectively, this would result in a sticky residue in the carpet that will attract dirt. Another issue arises with carpets that are badly cleaned and left very damp. As the carpet dries the dirt wicks to the surface of the carpet making it look like it was never cleaned in the first place.

Another area for consideration is carpet protector, commonly called Scotchguard. Most carpets leave the factory with an application of protector that will help to protect the carpet from DRY soils, general dirt and spills and stains. Carpet protectors are not permanent; they wear away in typically 18 months to two years. If after at that time you have your carpets cleaned but not protected they will no longer have anti soiling benefits of the original protector.

Can Afresh apply carpet and upholstery protectors?

Yes. Once your carpet or upholstery is clean we can apply a quality protector to help your item look great for longer. We can restore the original protector to either the whole carpet or to just the main walkways and high use areas.

What is the Afresh 100% Guarantee?

What if you are not happy after we had cleaned your carpet? We will rush back and re-clean the carpet or upholstery and if you are still not happy we will refund you for the cost of cleaning that carpet or upholstery. This is a great assurance to customers who have had a carpet cleaned before and were unhappy with the results as we can then prove to them how good true carpet cleaning really is. We are also proud members of Trading Standards Buy With Confidence Scheme.

Are you insured and qualified?

We are insured with Hiscox Insurance, for public liability but also and importantly for the item worked upon. That means your furnishings are covered while we work upon them. We are qualified and certificated by The IICRC (The International Institute for Cleaning and Restoration Certification) and are qualified and members of The Woolsafe Organisation. Woolsafe training and the Woolsafe approved products ensure you carpets are cleaned effectively without damage.

 

Why choose Afresh?

 

Great results don't happen by chance! Get some detergent, stick it in the machine and wash the carpet - easy right? No, if only! Did you know that the treatment for a coffee stain won’t be effective on marks from make-up, or that the right cleaning agent for a pet owner will most likely not be the right cleaning agent for carpets in a home with a young family?

We take the time to select the right cleaning agents for your carpets and then make sure that your carpets (and upholstery) are properly clean. Simply put, we want you to be delighted with our service.

Afresh Carpet Cleaning provides a specialist cleaning service for carpets, rugs and upholstery. Our professional cleaning offers a healthy choice for you and your family as we are passionate about using cleaning products that are free from detergents, surfactants and phosphates. Our cleaning solutions are natural and safe for all the family, including pets, providing healthier carpets and upholstery for your home.

 

 

 

Carpet Cleaning

 

Afresh Carpet Cleaning provides a professional deep cleaning of carpets and rugs that will remove marks and soiling that have built up over time, leaving your carpets beautifully clean, fresh and hygienic. Our carpet cleaning solutions are free from harsh chemicals and detergents, making our service safe and non-toxic for your family and pets.

We use the latest state-of-the-art equipment that will give better results than traditional steam cleaning, because of the powerful vacuum and heat of the water. This means that there is no risk of mould and mildew growth under your carpet and ensures your carpets will be dry within just a few hours of treatment.

We use the best equipment for the job! Hot water extraction or steam cleaning is the industry standard for cleaning carpets and is recommended by the carpet manufacturing industry. Because we want you to be delighted that you chose us, we have invested in the best equipment, training, and use the most effective cleaning agents.

 

Why choose Afresh?

 

Great results don't happen by chance! Get some detergent, stick it in the machine and wash the carpet - easy right? No, if only! Did you know that the treatment for a coffee stain won’t be effective on marks from make-up, or that the right cleaning agent for a pet owner will most likely not be the right cleaning agent for carpets in a home with a young family?

We take the time to select the right cleaning agents for your carpets and then make sure that your carpets (and upholstery) are properly clean. Simply put, we want you to be delighted with our service.

Afresh Carpet Cleaning provides a specialist cleaning service for carpets, rugs and upholstery. Our professional cleaning offers a healthy choice for you and your family as we are passionate about using cleaning products that are free from detergents, surfactants and phosphates. Our cleaning solutions are natural and safe for all the family, including pets, providing healthier carpets and upholstery for your home.

Carpet Cleaning

 

 

Afresh Carpet Cleaning provides a professional deep cleaning of carpets and rugs that will remove marks and soiling that have built up over time, leaving your carpets beautifully clean, fresh and hygienic. Our carpet cleaning solutions are free from harsh chemicals and detergents, making our service safe and non-toxic for your family and pets.

We use the latest state-of-the-art equipment that will give better results than traditional steam cleaning, because of the powerful vacuum and heat of the water. This means that there is no of mould and mildew growth under your carpet and ensures your carpets will be dry within just a few hours of treatment.

We use the best equipment for the job! Hot water extraction or steam cleaning is the industry standard for cleaning carpets and is recommended by the carpet manufacturing industry. Because we want you to be delighted that you chose us, we have invested in the best equipment, training, and use the most effective cleaning agents.

 

What our customers say

“Professional service. Very pleased with the results."

Mr Andrews - Silver End

What our customers say

“Very pleased with the results. Will definitely use Afresh again. Thank you."

Mr Collier - Silver End 

What our customers say

"Excellent service as usual. Would definitely recommend."

Mrs Banks - Silver End

What our customers say

"A very professional service. Even the stubborn marks from the carpet disappeared."

Mr Kettridge - Silver End

What our customers say

"Prompt, friendly, courteous. Cleaning results are excellent and was able able to walk on the carpets straight away. Would highly recommend. No large machines brought into the house causing damage to walls etc. - just long hoses!

Mr White - Silver End

Afresh Carpet and Upholstery Cleaning © 2019
144 Broadway
Witham
CM8 3XW

T: 01376 802021

E: info@afreshcarpetcleaners.co.uk

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Afresh Carpet and Upholstery Cleaning © 2019
144 Broadway
Witham
CM8 3XW

T: 01376 802021

E: info@afreshcarpetcleaners.co.uk